FAQ

Registration

- Do I have to register?

If you would like to try our unique and innovative games, you can simply play them for fun, without having to register. Click on ‘PLAY FOR FUN’ on the game images. If you want to try your luck on the games for real money, you must register to open a personal player’s account. Registration must be done personally and will only take a minute.

- Can everyone register at Goldrun Casino?

Everyone over 18 years of age can register at Goldrun Casino. Note that for certain countries, a minimum of 21 years of age is applicable. This will be indicated at registration. United States residents are not allowed to register at Goldrun Casino.

- Where and how do I register?

On the homepage of our website is a registration / log in area. Click on the button ‘Register’ and fill in your email address, nick-name, password, first and last name, full address details, telephone number, gender, currency and date of birth. Confirm the verification email and your player’s account is ready!

Games

- What games can be played on the site?

Goldrun Casino offers a variety of slot games, bingo and table games that can be played for fun or for real money. New games are added frequently!

- What are the bet options?

In each slot game you have the option to select the number of lines and the bet you want to play per line. The bet-range depends on the maximum number of lines in the game. The total bet is shown in the display ‘BET’. Table games: the minimum and maximum bet depends on the type of game or game element you want to play. Check the game rules per game to see what the options are.

- What are the game rules?

The rules differ per game. Every game has a question mark button that gives you access to the help pages of the game. In the help pages, all game rules, win tables and instructions explain all aspects of the game.

- Are the games random?

Yes, all games work with a Random Number Generator that is tested by an independent testing institute to guarantee 100% fairness for all our games.

Connection

- What happens at connection loss?

In case you lose your connection, the game will resume with the spin that was in progress when you re-log in at the site.

- I cannot get a connection to the game?

The games run on Flash. If your computer has no Flash player, or if you want to update your Flash player to the latest version, you can visit http://get.adobe.com/flashplayer/.

- I cannot get a connection to the game using my mobile device?

At this moment, it is not possible to play the games on a mobile device. We are working hard to make a mobile Goldrun Casino version that gives you the same great gaming experience as you have on your desktop and laptop.

On the website, we keep you informed on the progress.

Deposit - and Withdrawal Methods

- What deposit- and withdrawal methods can I use?

At Goldrun casino, various deposit- and withdrawal methods are offered. Select the one that you prefer. You can make deposits using your debit or creditcard, transfer money from your bank account or use one of the popular online e-wallets. The money will be available on your player's account immediately unless otherwise stated. Withdrawals are to be transferred to the option that is used for your latest deposit. If that option is not available, the payment will be done via Bank Transfer. Below you can find information on the deposit- and withdrawal methods we offer. If you have any questions, please drop an email at our Customer Support department.

- Creditcards (MasterCard / Visa)
Use your Visa or MasterCard. Creditcard transactions are secure and instant (PCI certified). Your details will be transmitted over a secure connection which means that card data and all information on these pages are secure. If you use a card that is not on your name, additional verification is required. We will ask you to send a copy of the front and back of the card. The minimum per deposit is EUR 10,- and there is no additional fee. The minimum amount for payout is EUR 15,- and there is an additional fee of EUR 1,50 per payout. The transfer time for deposits is instant and for payouts it will take 1-3 banking days. Payout will be done only to the same card as used to deposit. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions. More information on creditcards in general and how to apply for your own creditcard can be found on www.visa.com or www.mastercard.com

- Paysafecard
Paysafecards are available in values of EUR 10,- EUR 25,- EUR 50,- or EUR 100,-. You can make payments using the 16-digit code on the card, without the need to enter your personal or account details. The minimum deposit is EUR 10,- per deposit and there is no additional fee. Payouts will be done to your bank account via bank transfer (see further down). There is an additional fee of EUR 1,50 per payout. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

- Skrill (Moneybookers)
Skrill (Moneybookers) is an international payment service available in over 200 countries. More info
The minimum per deposit is EUR 10,- and there is no additional fee. The minimum amount for payout is EUR 15,- and there is an additional fee of EUR 1,50 per payout. The transfer time is 1-2 banking days. Payouts will be done to the same card/account as used to deposit. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

- Ukash
Ukash is a virtual cash payment system. You can purchase Ukash vouchers with a value from EUR 10,- to EUR 500,- at any participating Ukash kiosk. You can then make online purchases using your Ukash voucher. Where to buy? See www.ukash.com for your nearest locations. The minimum per deposit is EUR 10,- and there is no additional fee. Payouts will be done to your bank account via bank transfer (see further down). There is an additional fee of EUR 1,50 per payout. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

- NETELLER
NETELLER is an international payment service which you can link with your bank account or credit account. Online transactions performed with NETELLER are secure and instant. Read more about NETELLER. The minimum per deposit to your player's account is EUR 10,- and there is no additional fee. The minimum amount for payout is EUR 15,- and there is an additional fee of EUR 1,50 per payout. The transfer time is 1-3 banking days. Payouts will be done to the same Neteller account as used to deposit. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

- Bank transfer
Bank transfer is payment by your own electronic bank system. Our IBAN number and details will be issued when this option is chosen. The transaction can take between 1-6 days to be processed. The minimum per deposit is EUR 10,- and there is no additional fee. The minimum amount for payout is EUR 15,- and there is an additional fee of EUR 1,50 per payout. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

- Local electronic
Direct payment solutions as Bancontact/Mr. Cash and Giropay. These payment solutions are direct and secure. The minimum per deposit is EUR 10,- and there is no additional fee. Payouts will be done to your bank account via bank transfer (see 'bank transfer'). There is an additional fee of EUR 1,50 per payout. See also chapters 7 and 8 of the General Terms and Conditions (on homepage of the website) for the deposit and payout conditions.

Bonus Money

- What is Bonus Money?

Goldrun Casino gives away bonus money to players at several occasions. Bonus money is a gift from Goldrun Casino to you as a player. Bonus money can be used to play the games but cannot be paid out. Wins generated when playing for bonus money can be paid out, if the minimum payout amount has been reached. Check the Terms & Conditions Promotions on the website for the actual requirements.

- How can I see how much Bonus Money I have?

On the homepage of the site, when logged-in, the amount of bonus money is displayed.

- Can I refuse to accept Bonus Money?

Bonus money will be added to your account automatically. On the homepage you can clearly see the actual bonus amount. If you do not want to received bonus money, please send a request to support@goldruncasino.com. The bonus will then be removed from your player’s account. This decision is irrevocable.

Privacy

- What happens with my personal information?

Your personal information is stored in our database and will only be used for account verification.

- Is my personal information safe?

Yes. Goldrun Casino is licensed by the Malta Gaming Authority (MGA) and takes great effort in respecting all privacy Policies that are regulated by MGA.

Responsible Gaming

- What is responsible gaming?

Players who play games of chance are not normally in danger of becoming addicted to gaming. Nevertheless, in some cases compulsive gaming habits can arise from excessive gaming. Therefore, you should be aware of the symptoms and the ways of controlling risk should an addiction be suspected. Problems arise when gamers lose the sense of fun associated with playing games of chance. An addiction can develop when gamers play games of chance solely to make money, or to win back money that they have already lost. They often believe that they have special luck or abilities or that their luck is about to change. When you start gaming not just for that rush and you find yourself chasing losses and betting more, the result is a vicious circle of increasing losses and increasing bets.

How to tell if you have a problem

- Are you leaving your family alone for long periods of time, in order to take part in games? - Are you spending more time gaming than you had planned or intended, ignoring other duties and responsibilities? - Do you argue frequently with your partner about you spending too much time and money on gaming and do you find that you cannot stop or limit yourself? - Are you gambling family money needed for rent/mortgage, schooling, medical purposes, groceries, clothes, or heating bills? - When you are with your family, at work or at social events, are you constantly thinking about your next game or bet? - Do you look at gaming as a way of making money? - Do you find yourself trying to take part in gaming during office hours even if it could cost you your job?
If your answer to any of the above is “YES” then we suggest that you take action by seeking for professional help immediately BEFORE it becomes a serious problem.

- Can I put limits to my account?

The following options can be set on the website in ‘My Account’:
- Maximum deposit limit per day - Maximum deposit limit per week - Maximum deposit limit per month - Maximum amount per deposit - Limit of wager within a certain period of time - Limit the losses within a certain period of time - Limit the amount of time to be played in one session - Temporarily suspension of your player's account - Close your account indefinite
You can also request any of the above limit options by sending an email to support@goldruncasino.com. All requests will be effected immediately. Once a limitation is set, it can only be changed or revoked by sending a change-request by email to support@goldruncasino.com.

Any change-request will be effected only after 7 days of receiving the request. In a change-request email, always mention your full name, email address as used for log-in and the type of limitation you require.