Privacy Policy
Privacy Policy
Your personal information is save with us. Protecting your personal information is important to you and us. Processing your personal details is in accordance with data privacy regulations.
This Privacy Policy explains how we manage your personal information and applies to HPG Interactive Malta Ltd. That operates Goldrun Casino, variously referred to as ‘we’, ‘us’ or ‘our’ in this policy.
We promise to keep your data safe and private and to give you ways to manage and review your marketing choices at any time. Your data will not be sold. The Data Controller of your personal data is HPG Interactive Malta Ltd with address: No. 2 Geraldu Farrugia Street, Zebbug, ZBG4351 Malta.
What information is collected?
Information that you provide:
We collect information that you voluntarily provide when you use the Services, such as when you register as a customer at Goldrun Casino.
The information that you provide is based on the specific function of the Services that you use. You will not be able to register an account at
Goldrun Casino without providing the following information:
Contact information: your name and surname, address, age, date of birth, gender, email address, zip code, phone number.
Financial information: in order to operate online payments, we collect your banking details and transactional information, such as payments to and from
your account with us.
Due to Anti Money Laundering regulations and legal requirements, we are required by law to ask you for supplementary documents such as identification
documents such as you photo, photo ID, proof of address such as utility bill and others and your source of wealth.
Information we receive from third parties:
We may combine the information we collect from you with information about you from other sources such as public databases, demographic information
providers and others. Due to regulatory obligations, we collect your KYC (know your customer) information from specialised third parties, when
reasonably necessary for the organisation’s activities.
Information collected automatically: Your game preferences, historical game plays and payment methods are collected as well as information that is
collected by most browsers and devices, such as your IP address, device type, browser type and selected language. This information is used to ensure
that our Services function properly.
Non personal information: Non personal information is information without identifiable personal information, such as bet preferences, payments and
transactions. We will use this non personal information for statistical purposes.
How do we use your personal information?
We will only process your personal data as described in this Privacy Policy. We use the information that we collect to operate our website and to provide
you with the highest standard in entertainment, to design new services, to protect and manage your account, to operate your financial transactions, to
respond to your questions, to fulfil all the regulatory requirements such as anti-fraud checks and other checks required by the anti-money laundering
legislation. Here are a few examples of how the data held about you can be used:
To process your registration, set up and look after your account (including checks made to age verify you and to guard against fraud); To administer
the Games you play, to inform you if you have won a prize or to inform you of a bonus awarded to you; Providing, maintaining, enhancing and personalizing
the Service(s) and analysing how customers use the Service(s) and website; To know your preferences and to try to ensure that the content on our website
is presented in the most effective manner for you and your computer or mobile device; To send you service information about your account and the Service(s),
or when we have an offer that you can use with your account to send you marketing communications. By accessing your account settings you’ll have full
control on marketing settings and you can opt-out at any time from receiving any marketing information.
Also, in some cases We are using your personal information for research purposes, such as: to evaluate customer experience and identify how we can
improve our services and products, to prioritize our product features and improve product designs or to evaluate creative campaigns to ensure that
communication is relevant and appropriate.
We respect your privacy and work hard to ensure we meet strict regulatory requirements. However, we reserve the right, to conduct additional processing
to the extent required by law, or in support of any legal or criminal investigation.
What we surely won’t do: We don’t sell your personal data to third parties.
Your information WILL NOT be passed on to other third parties for marketing purposes without your consent. You can change your marketing
preferences at any time.
Who might we share your personal information with?
Your personal information or your account information may only be disclosed to a third party that is subject to an agreement with us for the processing of
that personal information on our behalf, such as Payment Providers (handling your deposits and withdrawals). We are obliged to also disclose your data to
a competent government agency or as a statutory obligation if legally required. Within Goldrun Casino, your personal information is only available by
departments that need to process personal data such as Compliance, Anti Money Laundering (AML) analysts, Risk and Fraud and Customer Service. If
irregularities are suspected on a player’s account, Goldrun Casino reserves the right to disclose personal information to recipients.
We do not pass on your data to third parties for any other purpose, unless you have given explicit permission for us to do so or this is permitted by law.
How long do we keep hold of your information?
We will retain your information only for as long as is necessary for the purposes set out in this policy. After closing your Goldrun Casino account, We will retain your information just to the extent necessary to comply with Our legal obligations such as the applicable tax/revenue laws, Anti Money Laundering laws and other applicable regulatory requirements and to resolve any disputes. For more specific information about data retention terms, please contact us at privacy@goldruncasino.com and we will provide the specific data retention terms.
Is your information secure?
At Goldrun Casino we take great effort in protecting your personal information. Your personal information is stored on a high secure network and accessible only to a limited number of staff. If you access your account, the connection you have with Goldrun Casino is secure. Any data to and from you is encrypted, by using the latest technology and a reliable stable system.
What are your rights?
You may request, free of charge, information on the scope, origin and recipients of the stored data as well as the purpose of storage. You have the right to ask us to rectify, complete and delete your personal data and to port your data to another organization. You have the right to request additional information about the handling of your personal data. You also have the right to object to the processing of your data by Us in some circumstances such as profiling and, where we have asked for consent to process your data, to withdraw this consent. You have the right to lodge a complaint with a supervisory authority, with the mention that Our Lead Supervisory Authority is the Office of the Information and Data Protection Commissioner in Malta. There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if We are legally prevented from disclosing such information. In addition, We may be able to retain data even if you withdraw your consent, where We are obliged by a legal requirement to process your data, such as the Anti Money Laundering legislation.
Contact us
The data controller responsible for your personal information: HPG Interactive Malta Ltd.
Attention: The Data Protecting Officer.
Our address is: No. 2 Geraldu Farrugia Street, Zebbug, ZBG4351 Malta.
We can be contacted by email on: privacy@goldruncasino.com
Privacy Policy updates
From time to time we may change our Privacy Policy. However, if a change results in reducing your rights under this Privacy Policy, we will ask your explicit consent. Any changes to the Privacy Policy will be shown on this page or, in case of significant changes, by email notification.
Last revision: 23-05-2018
